Refund Policy
1. General Billing & Digital Service Model
At Mira Resume, we provide instant access to advanced artificial intelligence tools, server-side ATS parsing engines, vector PDF/DOCX compilation, and real-time candidate optimization services. Because our platform grants immediate access to digital features and incurs non-recoverable computational server costs upon purchase, all payments, subscription fees, and credit purchases are final and strictly non-refundable once paid.
2. No Refunds & All Sales Are Final
Please review your plan choice and account requirements carefully before completing your payment:
- Digital AI Credits & Cloud Computing Resources: When you subscribe to a paid plan (Pro, Elite, or credit bundle), our system instantly allocates AI computational tokens and infrastructure to your account. Once payment is confirmed, these digital resources cannot be unassigned or refunded.
- Subscription Charges: All recurring subscription renewals and one-time purchases are non-refundable. Paid membership benefits remain active on your account through the end of your current billing period.
- Unused Credits & Partial Periods: We do not offer prorated refunds or partial reimbursements for unused days, early account closures, or unused monthly credits.
3. Try Before You Buy — 100% Free Plan Available
We encourage every job seeker to test our platform before upgrading. We provide a 100% Free Plan (no credit card required) so you can build your resume, run basic ATS scans, and evaluate template designs prior to purchasing a paid subscription.
4. Managing & Canceling Your Subscription
You can cancel your recurring subscription at any time with zero hassle to prevent future auto-renewals:
- Sign in to your account and navigate to Settings → Billing (or Billing & Plans).
- Click Cancel Subscription at least 24 hours before your next scheduled billing renewal date.
- Upon cancellation, your subscription will not renew, and you will retain full access to your paid features until the last day of your current paid billing cycle.
5. Technical Errors & Duplicate Billing Assistance
While all standard sales are final, customer fairness and system integrity remain top priorities. If you experience a technical billing issue — such as a duplicate charge caused by a payment gateway timeout — our support team is happy to assist.
In verified instances of duplicate billing or system errors caused by our payment processor, we will issue a prompt correction or credit. For billing assistance, contact us at [email protected] with your account email and transaction receipt details.