Get in Touch
Whether you need support, have a partnership idea, or a press inquiry — we're here to help.
Before You Contact Us — Common Questions Answered
How long does support take to respond?
Our support team responds to all emails within 24 hours, Monday through Friday. During business hours (9am–6pm IST, Monday–Friday), the average response time is under 4 hours. For urgent billing or account access issues, mention 'URGENT' in your subject line and we will prioritize your ticket.
How do I cancel my subscription?
You can cancel your Pro or Elite subscription at any time directly from your account settings page. Go to Settings → Billing → Cancel Subscription. Your plan remains active until the end of your current billing period — you will not be charged again after cancellation. No cancellation fees apply.
What is your refund policy?
All sales, digital AI credit purchases, and subscription payments are final and non-refundable once paid. Because AI compute and parsing features are allocated instantly upon purchase, we do not offer refunds or prorated reimbursements. You can cancel future renewals at any time from Settings → Billing.
How do I download my resume as PDF or Word?
In the Resume Editor, click the Download button in the top navigation bar. You can choose between ATS-optimized PDF (text-based vector PDF, safe for all ATS systems) and Word DOCX format. Both formats are available on the Free plan with no watermarks.
Can I change my registered email address?
Yes. Go to Settings → Account → Update Email. You will receive a confirmation link to your new email address. Note that your account is tied to your email address for login, so ensure you have access to the new email before making the change.
How do I permanently delete my account and data?
To delete your account and all associated data (resume files, personal profile, application history), go to Settings → Account → Delete Account. Under GDPR and CCPA, all your data is permanently purged from our servers within 30 days of the deletion request. Alternatively, email [email protected] for assisted deletion.
Do you offer discounts for students or non-profits?
Yes — students with a valid .edu email address are eligible for a 40% discount on Pro and Elite plans. Non-profits and career coaching organizations may qualify for custom pricing. Contact [email protected] with proof of eligibility (student ID or organization registration number) and we will apply your discount within 1 business day.
Is there a live chat or phone support option?
Currently, Mira Resume offers email-based support. We do not have a phone line or live chat at this time. However, email support is fast — we respond within 4 hours during business hours. For common questions, our blog and help center articles cover most topics including ATS optimization, resume formatting, and account management.